We are covered by the Federal Privacy Act and it’s National Privacy Principles (NPPs), which set out
standards for the collection, use, disclosure and handling of personal information.
Personal information is essentially information or an opinion about a living individual whose identity
is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and
to our employee records.
HOW AND WHY WE COLLECT PERSONAL INFORMATION
haragretdisabilityservices.com.au collects personal information either directly from advertisers and
site visitors (Customers/Members) and the relevant individuals or indirectly from third parties.
We collect personal information to be able to provide our various services. We also use personal
information to help to develop and identify products and services that may interest
Customers/Members, conduct market or customer satisfaction research, develop, establish and
administer alliances and other arrangements with other organisations in relation to the promotion,
administration and use of our respective products and services. For more information on our
services please contact us.
HOW WE USE AND DISCLOSE PERSONAL INFORMATION
We do not use or disclose personal information for any purpose that is unrelated to our services and
that you would not reasonably expect (except with your consent).
We have a duty to maintain the confidentiality of our clients’ affairs, including personal information.
Our duty of confidentiality applies except where disclosure of your personal information is with your
consent or compelled by law.
We usually disclose personal information to third parties who assist us or are involved in the
provision of our services. For example, in arranging and managing your insurance needs we may
provide information to insurers, reinsurers, other insurance intermediaries, insurance reference
bureaus, our advisers such as loss adjusters, lawyers and accountants, and others involved in the
claims handling process. We also provide it to purchasers of our business and related companies. We
take reasonable steps to ensure that your personal information is accurate, complete, and up-todate whenever we collect or use or disclose it.
If the required personal information is not provided, we or any involved third parties may not be
able to provide appropriate services.
WHAT WE EXPECT OF YOU AND THIRD PARTIES WE DEAL WITH
When you provide us with personal information about other individuals, we rely on you to have
made them aware that you will or may provide their information to us, the purposes we use it for,
the types of third parties we disclose it to and how they can access it (as described in this
document). If it is sensitive information we rely on you to have obtained their consent to the above.
If you have not done either of these things, you must tell us before you provide the relevant
information. If we give your personal information, you and your representatives must only use it for
the purposes agreed to. Where relevant, you must meet the requirements of the National Privacy
Principles set out in the Privacy Act 1988, when collecting, using, disclosing and handling personal
information on our behalf.
You must also ensure that your agents, employees and contractors meet the above requirements.
SECURITY OF YOUR PERSONAL INFORMATION
We endeavour to protect any personal information that we hold from misuse and loss, and to
protect it from unauthorised access, modification and disclosure.
For example – We maintain physical security over our paper and electronic data stores and
premises, such as locks and security systems. We also maintain computer and network security; for
example, we use firewalls (security measures for the Internet) and other security systems such as
user identifiers and passwords to control access to computer systems.
TRANSFER OF INFORMATION OVERSEAS
We may transfer your personal information overseas where it is necessary to provide our service.
For example, we sometimes use the internet to collect and process information. In most cases, we
only do this with your consent.
If we send you any information about services or products, or you do not want us to disclose your
personal information to any other organisation (including related bodies corporate, installation
contractors, suppliers, delivery drivers, Australia Post) you can opt out by confirming in writing,
email or phone.
COLLECTION OF INFORMATION VIA WEB SITE ACTIVITY
For statistical purposes we collect information on web site activity (such as the number of users who
visit the web site, the date and time of visits, the number of pages viewed, navigation patterns, what
country and systems users have used to access the site and, when entering our web site from
another web site, the address of that web site) through the use of ‘cookies’. This information on its
own does not identify an individual but it does provide us with statistics that we can use to analyse
and improve our web sites.
We are committed to keeping secure the personal information you provide to us. We take all
reasonable precautions to protect the personal information we hold about you from misuse and loss
and from unauthorised access, modification or disclosure.
We have a range of practices and policies in place to provide a robust security environment. We
ensure the ongoing adequacy of these measures by regularly reviewing them.
Our online security measures include, but are not limited to:
• Encrypting data sent from your computer to our systems during internet transactions and
customer access codes transmitted across networks.
• Employing firewalls, intrusion detection systems and virus scanning tools to protect against
unauthorised persons and viruses from entering our systems.
A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site)
to identify and interact more effectively with your computer.
When you use one of our web sites, we send you a cookie that gives you a unique identification
number. A different identification number is sent each time you use our web sites. Cookies do not
identify individual users, although they do identify a user’s browser type and your Internet Service
You can configure your browser to accept all cookies, reject all cookies, or to notify you when a
cookie is sent. Please refer to your browser instructions or help screens to learn more about these
functions. If you reject all cookies, you may not be able to use our web sites.
HOW TO CONTACT US
If you wish to gain access to your personal information, or you want us to correct or update it, or you
contact our Privacy Officer during Australian Sydney business hours on:
If you have any questions or complaints we will respond to your query or complaint as soon as
possible and will try to resolve any complaint within 14 working days. If this is not possible, we will
contact you within that time to let you know how long we estimate that it will take to resolve your
complaint. Any unresolved complaints should be referred to the Privacy Commissioner.
© Copyright Hargaret Pty Ltd 2022 ABN: 29 647 676 382